Student Help & Support

students on laptops
The ĢƵ offers a wide variety of support services to every student. The information below can help you navigate technical support, accessibility resources, academic services, ĢƵ policies and procedures, and more. Campus-specific resources are noted where useful.

 

Get Started in Ultra

is the main online space for all ĢƵ courses. For 2025-26, our courses will be a mix of the old Original course view and the upgraded Ultra view. In Fall 2026, all ĢƵ courses will be in Ultra. Visit our page for more information!

 

Course Technologies

As a ĢƵ student, you have access to many types of technology tools. Use this section to learn more about the technologies we support across our courses.

  • Blackboard

    Blackboard

    is the main online space for all ĢƵ courses. For 2025-26, our courses will be a mix of the old Original course view and the upgraded Ultra view. In Fall 2026, all ĢƵ courses will be in Ultra. Your instructor will tell you if you are using Ultra or Original, but if you aren’t sure:

    • Check the Determine your course view section on the help page
    • Watch the ĢƵ video:

     

    For help with Original view courses:

     

    For help with Ultra:

     

    If you are a student who needs help in a Blackboard course, contact the ĢƵ Technical Support Center at 907-786-4646, text “SUPPORT” to 844-705-0262, or email uaa.techsupport@alaska.edu

    The Learning Commons has Academic Coaches who can also help you with Blackboard basics.

    Blackboard also includes an accessibility tool called . With this tool you can access alternative formats of files, including immersive reader, HTML, audio, etc.

  • Blackboard-Integrated Tools

    Blackboard-Integrated Tools

    My Media (Kaltura)

    Kaltura is a video recording, sharing, and viewing platform, similar to YouTube, but requires a UA login.. Instructors may use Kaltura to post videos for you to watch. We recommend using Chrome or Firefox to view Kaltura videos. If you have difficulty watching Kaltura videos, contact IT Services for help. For more information about using Kaltura to record and share videos, take a look at the .

    VoiceThread

    VoiceThread is a platform for asynchronous discussions on slides, images, and video presentations. Your instructor may use it to post mini-lectures, host discussions, or assign student presentations. VoiceThread can only be accessed through Blackboard. Take a look at site for general assistance, or call IT Services for additional help.

    Publisher content

    Many instructors link to textbooks and publisher learning platforms. For help with these, use the platform’s help portal.

  • Zoom

    Zoom

    With your UA login, you have access to claim a Zoom pro account. Follow the instructions to activate your account, download the app, and learn to use it. If your course uses Zoom for class meetings or office hours, your instructor will provide a link in Blackboard.

    • profile display name, pronouns, and profile picture 
    • regularly to access new features and security fixes
  • eWolf ePortfolio

    eWolf ePortfolio

    eWolf is ĢƵ's ePortfolio tool. An ePortfolio is a digital space that can include a variety of media, such as text, graphics, images, documents, videos, and audio where items are gathered and curated, with a certain purpose and audience in mind. Some instructors, courses, and programs use these to encourage reflection on the learning process and demonstrate your learning and mastery across a project. Other resources can be found on the .

Student Rights and Responsibilities

Our courses adhere to all ĢƵ Academic Policies and Processes as published in the most current version of the . Please take time to review both the Catalog and .

  • Notice of Non-Discrimination

    Notice of Non-Discrimination

    The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status: .

    In Compliance with Title IX, you can choose to report harassment and/or discrimination to the ĢƵ Office of Compliance and Rights. From their website, you make an , as well as find a list of confidential resources for support and advocacy.

  • Disability Support Services

    Disability Support Services

    If you experience a disability or suspect you experience a disability, please contact Disability Support Services to arrange for approved accommodations. ĢƵ is committed to providing equal access to learning opportunities for students with documented disabilities. To ensure access to your classes and your program, please contact DSS to engage in a confidential conversation about the process for requesting accommodations. (Meetings can occur by telephone or Zoom). 

    You are also welcome to contact the Disability Support Services office at uaa_dss@alaska.edu or 907-786-4530. Please see the DSS website for contacts at the community campuses, UAF, and UAS.

    Learn more about Disability Support Services:
  • Academic Integrity

    Academic Integrity

    Academic integrity is a basic principle that requires students to take credit only for ideas and efforts that are their own. Cheating, plagiarism and other forms of academic dishonesty are defined in the .

    Instances of cheating, plagiarism and other forms of academic dishonesty will first go through the student conduct process and then, if a violation of the Student Code of Conduct is found, academic sanctions may occur in addition to disciplinary sanctions. The are outlined in the ĢƵ Student Handbook.

    To learn more about academic integrity, take the ĢƵ Academic Integrity Training. To access the training: 

    1. Log into Blackboard
    2. Click this link to open the
    3. Click Enroll.
    4. Select Academic Integrity Training from the left menu
    5. Click ĢƵ Academic Integrity Module to open the training content

    For more information, review the ĢƵ/APU Consortium Library’s .

  • Academic Disputes

    Academic Disputes

    The University has policies related to your rights as a student and the process for working through any disputes you may have. Those processes can be found in the section of the Catalog covering and the Academic Dispute Resolution Procedure.

    Students are responsible for knowing registration dates and deadlines.

Academic Support Services

These services can help you excel in your courses and fulfill your academic goals. Reach out to them early for the best results.

  • Academic Advising

    Academic Advising

    Begin your university experience by meeting with an academic advisor to determine the best program for you and plan a degree route to graduate in a timely manner. Visit Academic Advising to find your advisor or or log in to Navigate to schedule an appointment with your advisor.

  • Faculty

    Faculty

    ĢƵ faculty are the best resource for academic support. Regular communication with professors can help you stay on track with your course assignments. You can find your instructor’s contact information and office hours on the course syllabus.

  • Learning Support

    Learning Support

    Learning Commons

    The ĢƵ Learning Commons is located on the first floor of the ĢƵ/APU Consortium Library. The Learning Commons offers student learning support resources for all ĢƵ students, including a math lab, writing center, academic coaching center, tutoring in select subjects, and on-campus computer labs and study areas. Many of their services are available virtually. 

    Community Campus Resources

    • KPC and

     

    Online Tutoring

    In addition to online tutoring through the Learning Commons, all Alaska residents can get tutoring through the Alaska Library Network’s program with . This service provides help on K-12 and intro-level college subjects.

    Disability-Related Accommodations

    ĢƵ is committed to providing equal access to learning opportunities for students with documented disabilities. Please contact Disability Support Services (DSS) to arrange for disability-related accommodations. More information about DSS is available in the Student Rights & Responsibilities tab of this website and on the Getting Started with DSS page.

    TRIO

    TRIO Student Support Services provides academic mentoring and other student support services for first-generation, low-income, and/or students who experience disabilities. 

  • Libraries

    Libraries

    The resources include electronic books, databases, online periodicals, substantial on-campus collections, and interlibrary loan. Libraries also have quiet study areas and access to computers. All ĢƵ students are welcome to use the Consortium library resources:

     

    The community campuses also have libraries for their students’ use:

  • Online Classes

    Online Classes

    Please review the IT Services for online classes.

    Check with your academic advisor to be sure you understand how to participate in your online courses and keep up with activities. The Learning Commons academic coaches (under Learning Support above) can help you master Blackboard.

  • Test Proctoring

    Test Proctoring

    Test proctoring ensures that test takers adhere to testing guidelines and prevents academic dishonesty. Test Proctoring is done in a variety of ways at ĢƵ. If you are eligible for disability-related accommodations on tests, please contact Disability Support Services for support.

    ĢƵ Testing Center

    The ĢƵ Testing Center, located in the ĢƵ/APU Consortium Library, is an on-campus proctoring service for students enrolled in University of Alaska courses.

    Remote Proctoring with Honorlock

    Online courses at ĢƵ may use , a remote proctoring service. Check your syllabus to learn whether your course uses Honorlock. For more assistance with remote proctoring:

    • Review the
    • Contact
  • Textbooks and Course Materials

    Textbooks and Course Materials

    Students are responsible for accessing required course materials. Before courses start, you can see what materials are required by checking the ĢƵ Online Bookstore (all campuses). Print orders take time to ship, so order materials early if possible. Once the course is available in Blackboard, check the syllabus for information on required materials.

Student Services

Take advantage of the wide variety of Student services and resources available at ĢƵ to help promote your academic and personal success and well-being.

  • Enrollment Services

    Enrollment Services

    These departments help students enroll in and manage their courses at ĢƵ.

    Admissions

    Not enrolled at ĢƵ? The Admissions page has information to  help you get started, whether your goal is a degree or just one course. Contact an Admissions Counselor to learn about academic programs, student services, campus life, and for support in the application process.

    Registrar

    The Office of the Registrar manages student records, including registration, degree progress, transcripts, and class scheduling. Check here for important dates and deadlines for each semester, as well as final exam schedules.

    Financial Aid

    The Financial Aid office can help you make an informed decision about how to pay for college. Contact them to explore the many scholarship, grant, loan, and work-study options available to make ĢƵ affordable!

    Military and Veterans Services

  • Health and Well-being Resources

    Health and Well-being Resources

    These services can help you stay healthy and safe, so you can make the most of your time at ĢƵ. The following services are available to students on all ĢƵ campuses:

    ճ‌ ĢƵ‌ ‌Care‌ ‌Team‌ ‌works to promote a safe, caring and productive learning, living and working environment at ĢƵ.‌ ‌If‌ ‌you‌ ‌need‌ ‌help‌ ‌or‌ ‌have‌ ‌witnessed‌ ‌another‌ ‌student’s‌ ‌behavior‌ ‌that‌ ‌is‌ ‌ ‌disruptive‌or‌ ‌concerning,‌ ‌‌contact‌ ‌the‌ ‌Care‌ ‌Team‌ ‌for‌ ‌assistance‌ ‌and‌ ‌referrals

    The Psychological‌ ‌Services‌ ‌Center‌ ‌is‌ ‌a‌ ‌training‌ ‌clinic‌ ‌for‌ ‌graduate‌ ‌students‌ ‌in‌ ‌Clinical‌ ‌Psychology‌ ‌programs‌ ‌supervised‌ ‌by‌ ‌licensed‌ ‌psychologists.‌ ‌Counseling‌ ‌is‌ available to the public across all communities of Alaska as well as ĢƵ students, staff, and faculty

    Anchorage Resources

    • ĢƵ’s Student Health and Safety webpage can help you connect with a variety of support systems and agencies related to physical health, mental health, and safety. 
    • is a free, peer-to-peer mental health support community which is available online, 24/7, and is completely anonymous so you can express yourself freely and openly. It includes resources and tailored self-help courses covering topics such as anxiety, sleep, depression and many more. Use your ĢƵ email account to register.
    • The AVIS Alaska Sports Complex is an on-campus fitness facility that current students can access for free. The facilities include a fitness center, weightroom, ice rink, pool, and more. 
    • University‌ ‌Police‌ ‌Department‌ can be contacted for non-emergency concerns at  ‌907-786-1120. ‌If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911.‌ 

     

    Kenai Peninsula College Resources

    • offers a variety of counseling services and hosts a student health clinic at the Kenai River Campus that all KPC students are welcome to use
    • has information about campus-specific safety support. ‌If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911

     

    Kodiak College Resources

    •  
    • has information about campus-specific safety support. If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911

     

    Mat-Su College Resources

    • provide free counseling sessions for Mat-Su College students through Mat-Su Health Services, Inc. 
    • has information about campus-specific safety support. If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911

     

    Prince William Sound College Resources

    •  
    • has information about campus-specific safety support. If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911

     

    Smoke and Tobacco-Free ĢƵ

    “Out‌ ‌of‌ ‌respect‌ ‌for‌ ‌others‌ ‌and‌ ‌the‌ ‌campus‌ ‌environment,‌ ‌tobacco‌ ‌use‌ ‌and‌ ‌smoking,‌ ‌including‌ ‌the‌ ‌use‌ ‌of‌ ‌electronic‌ ‌cigarettes‌ ‌and‌ ‌similar‌ ‌products‌ ‌are‌ ‌prohibited‌ ‌on‌ ‌university‌ ‌property.”‌ ‌ Learn more at Smoke‌ ‌and‌ ‌Tobacco-Free‌ ‌ĢƵ‌.

  • Representation and Engagement Resources

    Representation and Engagement Resources

    Find your community at ĢƵ! These programs can help you navigate your university experience and find fun and rewarding ways to get involved.

    Student Life

    ĢƵ Engage shows the wide range of ĢƵ organizations, activities, and events happening on the Anchorage campus. Virtual events are open to students on all campuses.

    Student Government

    • The Union of Students of the ĢƵ (USĢƵ) is the governing body for ĢƵ students. It provides opportunities to develop leadership and advocacy skills while representing student interests and needs
    •  

     

    Anchorage Campus

     

    Community Engagement

    The Center for Community Engagement & Learning serves as the intersection of student learning, faculty research and creative activity, and community engagement. ĢƵ’s community-engaged courses, internships, and service opportunities provide lots of ways for students to contribute to their communities.

    On-Campus Living

    These campuses have student housing options:

     

    On-Campus Jobs for Students

    ĢƵ offers on-campus jobs for students to work on campus. On-campus jobs provide students flexible hours around their academic schedules and valuable opportunities to build skills and professional experiences. Learn more and search for positions at On-Campus Jobs.

    Career Exploration

    Career Services offers all ĢƵ students and alumni career advising, job and internship opportunities, professional development resources, and networking events to help students and alumni explore their options and prepare for what comes next. This can include help creating a resume or cover letter, preparing for an interview, guidance about responding to job offers, as well as access to the Seawolf Career Closet, where students can access new and gently used professional attire and hygiene items free of charge. These community campuses also provide career counseling:

     

    Another resource is UA’s online career management online platform, Handshake, which can be used to build a professional profile, find jobs and internships, and schedule appointments with Career Services.

    Dean of Students

    The Dean of Students Office provides opportunities for involvement and growth for you to be successful and achieve your academic goals. Also, the Dean of Students Office facilitates educational programs on alcohol and other drugs, wellness, safety, and topical issues.